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Tickets can be assigned to any (or multiple) users of your nmsprime system. They have a priority, state, "due-to-date", assigned customer contract and a ticket type. Ticket types are used to separate different tasks / topics.


StateNMS PRIME
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Create a new Ticket's


(//)Generate different TicketTypes
(//)Show your open Tickets
(//)

Analyze and optimize your work-flow, for example

  • See how many tickets per TicketType are in state created, open and solved
  • See what takes how much time

Overview

Ticket System Page in NMS Prime

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